Note: This Privacy Policy outlines our practices regarding the collection and use of your personal information when using the luxury138 platform. By continuing to use our services, you agree to the practices described here.
1 Introduction
Luxury138 values the privacy of every user on our platform. We understand that your trust is our most valuable asset, and we are committed to handling your personal information with full responsibility, transparency, and the highest level of security.
This Privacy Policy clearly outlines the types of information we collect when you use the luxury138.bio website and related apps, how that information is used, who it is shared with (if anyone), and your rights as the owner of that data.
The luxury138 platform operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We view compliance with data protection law not merely as a legal obligation, but as part of our commitment to building an honest relationship with every loyal luxury138 user.
2 Information We Collect
When you register and use the luxury138 platform, we collect the following categories of information:
- Registration Information: Full name, date of birth, mobile number, email address and password chosen during the account registration process.
- Identity Verification Information (KYC): Copies of identity cards, passports, or other official documents requested for account verification purposes before your first withdrawal is processed.
- Financial Information: Bank account details, e-wallet account numbers (Touch 'n Go, GrabPay) and transaction records for deposits and withdrawals processed through the platform.
- Usage Information: Data about how you interact with the platform, including games played, session duration, betting history, and login activity.
- Technical Information: IP address, device type, operating system, browser type, screen resolution, and cookie data automatically collected when you visit our website.
- Communications: Any messages, inquiries, or complaints you send to the luxury138 support team via Live Chat, email, or WhatsApp.
| Data Category |
Examples of Information |
Primary Purpose |
| Personal Identity |
Name, ID number, date of birth |
Registration & KYC |
| Contact |
Email, phone number |
Communication & Security |
| Financial |
Bank account details, transaction records |
Payment processing |
| Technical |
IP, browser, device |
Security & Analytics |
| Behaviour |
Game history, sessions |
Service improvement |
3 How We Use Your Data
Luxury138 uses the information collected solely for legitimate purposes related to the provision of our platform services. The following are the specific purposes for which your data is used:
- Account Management: Creating, verifying and maintaining your user account, including processing KYC requests and identity verification.
- Transaction Processing: Processing deposits, withdrawals and all financial transactions on the luxury138 platform securely and accurately.
- Platform Security: Detecting and preventing fraud, money laundering, unauthorised access and platform abuse including multi-account users.
- Customer Support: Responding to inquiries, resolving complaints and providing technical assistance to users who need it.
- Service Improvement: Analysing usage patterns to improve platform design, game performance and the overall user experience.
- Marketing Communications: Sending notifications about luxury138's latest promotions, bonuses and offers — only if you have given consent to receive such communications.
- Legal Compliance: Fulfilling legal obligations including reporting requirements under Malaysia's PDPA and anti-money laundering policies.
luxury138 will not use your data for any purpose other than those stated above without first obtaining your explicit consent. You may withdraw consent for marketing communications at any time through your account settings.
4 Sharing Information with Third Parties
Luxury138 understands the importance of your data confidentiality. We do not sell, rent, or transfer your personal information to third parties for their own commercial purposes. However, in certain limited situations, information sharing may be necessary:
- Payment Service Providers: Payment gateway providers such as FPX, Touch 'n Go and GrabPay receive only the transaction information necessary to process your payment securely.
- Game Software Providers: Third-party gaming companies that provide slots, fish shooting games, and other games within the luxury138 platform receive the session data required to operate the games properly.
- Legal Requirements: When required by a court, law enforcement body, or Malaysian government authority, luxury138 will disclose the necessary information in accordance with applicable legal provisions.
- Fraud Prevention: Information may be shared with recognised fraud prevention agencies for the purpose of detecting and preventing illegal activities that threaten the security of the platform and other users.
luxury138 never sell your personal data to advertisers, data brokers, or any third party for their marketing purposes. All data sharing is limited, purpose-specific, and subject to strict confidentiality agreements.
5 Data Security
Protecting your personal and financial data is luxury138's top priority. We implement multiple layers of technical and organisational security to ensure your information is protected from unauthorised access, disclosure or destruction:
- 256-bit SSL Encryption: All communication between your browser and luxury138 servers is encrypted using TLS 1.3 protocol, the highest security standard available today.
- Two-Factor Authentication (2FA): We provide and encourage the use of 2FA on all luxury138 accounts to add an extra layer of protection to the login process.
- 24/7 Monitoring: A continuous security monitoring system actively watches for suspicious activity and cyber threats in real time, around the clock.
- Internal Access Controls: Only luxury138 staff who require access to your data to perform their duties are permitted to do so, and all such access is logged and monitored.
- Regular Backups: User data is regularly backed up to a secure, separate location to ensure service continuity and data recovery in the event of an incident.
- Security Testing: luxury138 conducts regular penetration testing and vulnerability assessments carried out by independent security experts.
6 Cookie Policy
Cookies are small text files stored on your device when you visit the luxury138 website. We use cookies for various purposes that enhance your user experience:
- Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting information on how website pages are used (for example, which pages are visited most frequently) to help us improve the platform's structure and content.
- Functional Cookies: Saving your preferences such as display language and interface settings to provide a more personalised experience on future visits.
- Analytics Cookies: We use analytics tools to understand platform usage patterns in an aggregated and anonymised manner to help develop better new features.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the luxury138 platform.
7 Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by luxury138:
Right of Access
You have the right to request a copy of all personal information we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or outdated personal information held in our records.
Right to Erasure
You may request deletion of your personal data, subject to applicable legal data retention obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time, without conditions.
Right to Data Portability
You may request your data in a structured, machine-readable format for transfer to another platform.
Right to Withdraw Consent
You may withdraw consent to data processing at any time without affecting the validity of prior processing.
To submit any request related to your privacy rights, contact the luxury138 support team via Live Chat or email at
[email protected]. We will process your request within
14 working days.
8 Data Retention Period
Luxury138 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law:
- Active Account Data: Retained for the duration your account is active and for a specified period after account closure for support and legal compliance purposes.
- Transaction Records: Retained for a minimum of 7 years in accordance with applicable Malaysian financial and tax legislation.
- KYC Documents: Retained for 5 years after the termination of the business relationship in accordance with Malaysia's Anti-Money Laundering Act requirements.
- Communication Logs: Records of customer support interactions are retained for 2 years for quality control and dispute resolution purposes.
- Technical Data: Access logs and technical data are retained for 90 days for security and incident investigation purposes.
When data is no longer needed, luxury138 will securely delete it using irreversible deletion methods or anonymise it so it can no longer be linked to you.
9 Links to Third-Party Websites
The luxury138 platform may contain references to third-party services or providers connected to our platform's operations. Please note that:
- This luxury138 Privacy Policy applies solely to the luxury138.bio platform and does not cover third-party websites or services.
- Each third-party provider, such as payment gateways and game providers, has its own independent privacy policy.
- Luxury138 recommends that you read the privacy policy of any third party before providing them with any personal information.
- Luxury138 is not responsible for the privacy practices or content of third-party websites accessed via links from our platform.
10 Changes to This Privacy Policy
Luxury138 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use. When material changes are made:
- The "Updated" date at the top of this page will be refreshed to reflect the date of the most recent changes.
- For significant changes, luxury138 will notify users via in-platform notifications or their registered email.
- Continued use of the luxury138 platform after policy changes are published will be deemed acceptance of the amended terms.
- You are encouraged to review this page regularly to stay informed about how we handle your information.
11 Contact Us About Privacy
If you have any inquiries, concerns, or complaints regarding this Privacy Policy or how luxury138 handles your personal data, we welcome you to contact us:
- Live Chat: Available 24 hours a day, 7 days a week, directly from the luxury138 platform — the fastest way to get an immediate response.
- Privacy Email: [email protected] — please include "Privacy Inquiry" in the subject line for faster handling.
- Response Time: We are committed to responding to all privacy-related inquiries within 3 business days and resolving more complex cases within 14 business days.
For more information about your rights and responsibilities as a luxury138 user, please also read Terms and Conditions and the Responsible Gaming us.